Damaged items/ etc.

There are no refunds or exchanges for digital products.

All items are final sale unless, it has been defected or supplied incorrectly.

Let us know, immediately of receiving an order, if you need to refund/exchange an item. 
We only replace items if they are defective or damaged and brought to our attention within 5 days of receiving the item.

• Email lizthefitt@gmail.com 
• Send us a picture of the package you received.
• Order number and, what product you're missing.

Exchanges 

We do not make any exchanges as all items are final sale.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow up to 10 business days for the refund to be reflected in your account.

 

What is a pre-order?

 It means that they are sold in anticipation of being in stock on or near to the shipping date stated on the website.It's important you know that any other items ordered with a pre-order product will be shipped when all products are available.

Pre-orders ship on the indicated listed at the descriptions.

Order status  I have yet to receive any updates on my order?

A confirmation email is sent immediately after purchase. Contact lizthefitt@gmail.com to update to your email you might've typed it in wrong.

I haven't received my package it's been longer than 10 days?

All orders are sent to USPS within 2 days upon purchase. If you haven't received updates on the status of your order you can contact USPS directly. However, packages can get lost.

Email: USPS® Customer ServiceCall: 1-800-ASK-USPS® (1-800-275-8777)

Lost orders

• Unfortunately, Lizthefitt LLC is not responsible for lost or stolen packages.
• Please contact the carrier used at checkout for lost or stolen packages. If your order is placed with USPS First Class, a claim cannot be made.
• Shipping insurance is only included when you add Route+ 

Returned to Sender

• Orders may be returned for various reasons such as an incorrect shipping address or several failed delivery attempts.
• Please email lizthefitt@gmail.com. You will be responsible for the shipping costs to reship the item. Please note that the original shipping costs cannot be refunded.
• shipping insurance is only included when you add Route+ 

Incorrect Address

How do I change my shipping address after placing an order?

If you realize that you submitted the incorrect address at the time of order, please email Lizthefitt@gmail.com and notify us immediately. We can correct the address only if the order has not been shipped out yet. 

• If it has been shipped we would issue a return. Once we have confirmation that your order has been returned, you will be given the option to have the order reshipped to your correct address, however please note you may be charged a shipping fee for the new order.
• If you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but unfortunately cannot refund the shipping fees

Shipping to US

Standard shipping takes 5-7 business days after the order is placed. 

Changes to Order

Once an order is placed we cannot add, remove or change any items in the order. 

Cancellations

Once an order is placed it cannot be cancelled if it has shipped.

Glute Bands 

Can I wash my glute band?

Soak your band in warm, soapy water and lay out to dry. Do not wash/dry in machines. 

What resistance should I purchase? 

If you are a beginner I recommend the light/medium or the adjustable band. But, it is up to you if you're up for the challenge! 

What is the Adjustable Band? 

The adjustable band comes in 3 different resistance levels. As you progress, you can adjust the level of resistance by pulling the strap on the back of the band. Make sure to lock it at the resistance desired. 

Click here for a demonstration on how to lock it.

What are the Long Bands used for?

The long bands can be used for upper body and, lower body exercises. Beginner or not they are great, for everyone. Check @tueresbootyfyl or @lizthefitt for more videos on how to use the bands. Click here  

What is the Bar Pad used for?

Are the Ankle Straps adjustable?  

Download PDF

My download link says it has been expired?

All links have a limit of two downloads for security purposes. Contact lizthefitt@gmail for help. 

How do I download the pdf to my device?

Tap this link for step by step demonstrations on how to download the link.

https://lizthefit.com/pages/download-links-step-by-step-demonstratio

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